“We are all remoties” @ Twilio

3 Comments

(My life been hectic on several other fronts, so I only just now noticed that I never actually published this blog post. Sorry!!)

On 07-nov-2013, I was invited to present “We are all remoties” in Twilio’s headquarters here in San Francisco as part of their in-house tech talk series.
For context, its worth noting that Twilio is doing great as a company, which means they are hiring. And outgrowing their current space, so one option they were investigating was to keep the current space, and open up a second office elsewhere in the bay area. As they’d always been used to working in the one location, this “split into two offices” was top of everyone’s mind… hence the invitation from Thomas to give this company-wide talk about remoties.

Twilio’s entire office is a large, SOMA-style-warehouse-converted-into-open-plan-offices layout, packed with lots of people. The area I was to present in was their big “common area”, where they typically host company all-hand meetings, Friday socials and other big company-wide events. Quite, quite large. I’ve no idea how many people were there but it felt huge, and was wall-to-wall packed. The size gave an echo-y audio effect off the super-high high concrete ceilings and far-distant bare concrete walls, with a weird couple of structural pillars right in the middle of the room. Despite my best intentions, during the session, I found myself trying to “peer around” the pillars, aware of the people blocked from view.

Its great to see the response from folks when slides in a presentation *exactly* hit onto what is on top-of-their-minds. One section, about companies moving to multiple locations, clearly hit home with everyone… not too surprising, given the context. Another section, about a trusted employee moving out from office to start being a 100% remote employee, hit a very personal note – there was someone in the 2nd row who was a long-trusted employee actually about to embark on this exact change. He got quite the attention from everyone around him, and we stopped everything for a few minutes to talk about his exact situation. As far as I can tell, he found the entire session very helpful, but only time will tell how things work out for him.

The very great interactions, the lively Q+A, and the crowd of questions afterwards were all lots of fun and quite informative.

Big thanks to Thomas Wilsher @ Twilio for putting it all together. I found it a great experience, and the lively discussions before+during+after lead me to believe others did too.

John.
PS: For a PDF copy of the presentation, click on the smiley faces! For the sake of my poor blogsite, the much, much, larger keynote file is available on request.

“We are all remoties” in Haas, UCBerkeley

1 Comment

[UPDATE: The newest version of this presentation is here. joduinn 12feb2014]

main gate

Last week, I had the distinct privilege of being invited back to present “We are all remoties” in UCBerkeley’s “New Manager Bootcamp” series at Haas.

The auditorium was packed with ~90 people, from a range of different companies and different industries. After my experiences at Mozilla Summit, I started by asking two specific questions:

1) How many of you are remote? (only ~5% of hands went up).
2) How many of you routinely work with people who are not in the same geographical location as yourself (100% of the hands went up!).

I found it interesting that few thought of themselves as “remotie”, yet all were working in geo-distributed teams.

photo of crowded auditorium
This was similar to what came up during the “We are all remoties” sessions at MozillaSummit just a few days before, as well as at other previous “We are all remoties” sessions I’ve done elsewhere. Somehow, physically working in an office tricks some people into believing they don’t need to think of themselves as “remote”, and hence don’t think “We are all remoties” is relevant to them!?

People were fully engaged, asking tons of great questions right from the start, and were clearly excited by practical tips to working more effectively in distributed groups. The organizers planned ahead, and specifically put this session immediately before lunch, so that the Q+A could continue overtime… and a separate crowded room of 15-20 people continued the great back/forth over food.

After lunch, I was part of a 4-person panel, where the class got to set direction and ask all the questions – no holds barred. As the class, and the panelists, all came from different backgrounds, different cultures, different careers, it was no surprise that the Q+A uncovered different perspectives and attitudes. The class were agreeing/disagreeing with each other and with the panelists. We even had panelists asking each other questions?!?! As individual panelists, we didn’t always agree on the mechanics of what we did, but we all agreed on the motivations of *why* we did what we did: doing a good job, while also taking care of the lives and careers of the individuals, the group, and the overall organization.

The trust and honesty in the room was great, and it was quickly evident that everyone was down-to-earth, asking brutally honest questions simply because they wanted to do right with their new roles and responsibilities. Even while being on the spot with some awkward questions, I admired their sincere desire to do well in their new role, and to treat people well. It gave me hope, and I thank them all for that.

Big thanks to Homa and Kim for putting it all together. I found it a great experience, and the lively discussions during+after lead me to believe others did too.

John.
PS: For a PDF copy of the presentation, click on the smiley faces! For the sake of my poor blogsite, the much, much, larger keynote file is available on request.

“We are ALL remoties” at Mozilla Summit

3 Comments

[UPDATE: The newest version of this presentation is here. joduinn 12feb2014]

Last weekend, during Mozilla Summit, “We are all Remoties” was held *4* times: Brussels (catlee), Toronto (Armen and Kadir) and Santa Clara (myself, twice!). Big props to Kadir for joining in with his data – its always great to meet others who are also thinking about to best work together in a growing and geographically-distributed Mozilla.

I was happy to see that these different speakers, in different locations, all covered the session well, in their own personal style, and all had great responses and interactions. From all accounts, people really found this topic helpful, which is very nice to hear.

The one feedback that did surprise me, from all these sessions, was that most of the people attending were already working remotely, yet very few people based in offices attended, even if their entire group was geo-distributed. The topics covered addressed people in offices too, and several times people who were remoties said to me that they wished their office-based-co-workers had attended.

Its possible that the title makes people think the session only applies to non-office-based people. One earlier title I had was “working effectively in geo-distributed teams”, but that sounded very PHB. Another title (“If you are a remotie, or if you are in an office, working with a remotie…”) was too long, but it brought me to the current title. If everyone who is on a geo-distributed team considered themselves all to be on the same level playing field, then “we are ALL remoties!”.

Spreading the word, including to more people in physical offices, is important to make everyone’s work life more effective. If you’ve any ideas/suggestions, please let me know. And thanks again for the great support in all four summit sessions!

John.

[For a PDF copy of the entire presentation, click here or on the smiley faces! For the sake of my poor blogsite, the much, much, larger keynote files are available on request.]

UCBerkeley “New Manager Bootcamp”

1 Comment

Earlier this week, I had the distinct privilege of being invited to be on a panel at UCBerkeley’s “New Manager Bootcamp“.

This was my first time participating on an “expert panel” like this, so I really wast sure what I was getting myself into.

The auditorium was packed with ~90 people, all seasoned professionals from a range of different companies and different industries. They’d spent a bunch of time in workshops, listening and learning in an intensive crash-course. Now the tables were turned – they got to set the pace, and ask all the questions. After intros, and one “warm up” question from the organizer, the free-flow open questions started. From all corners of the room. Non-stop. For 75mins.

panel speakers

The trust and honesty in the room was great, and it was quickly evident that everyone was down-to-earth, asking brutally honest questions simply because they wanted to do right with their new roles and responsibilities.

The first few questions were “easy” black-and-white type questions. Things quickly got interesting with tricky gray-zone questions for the rest of the session. Each panelist responded super-honestly on how we’d each handled those tricky situations. Given that we all came from different backgrounds, different cultures, different careers, it was no surprise that we had different perspectives and attitudes for these gray-zone questions. We even had panelists asking each other questions, live on stage!?! As individual panelists, we didnt always agree on the mechanics of what we did, but we all agreed on the motivations of *why* we did what we did: taking care of people’s lives, and careers, individually, as part of the group, and as part of the company.

I found this educational, and I hope it was useful for the people asking the questions! Afterwards, I spent time in a nearby coffee shop quietly thinking about the questions, and reliving the different experiences behind the answers I shared on stage.

Unexpectedly, I was also asked to come back the next day, to talk about “we are all remoties“. Turns out that geo-distributed groups was a popular topic of discussion throughout the bootcamp, but I was still surprised at the level of interest when Homa asked for a quick show of “who would be willing to skip lunch for an extra session on remoties” and almost everyone jumped up! The “remoties” presentation was rushed, because of the tight time grabbing food-to-go, making sure not to delay the other scheduled sessions, and the flood of questions. Yet, people were fully engaged, sitting on the floor with food, asking great questions, and really excited by what was possible for distributed groups when the mechanics were debugged.

Distributed work groups are obviously a big issue, not just in open source software projects, but also in a lot of other companies in the bay area.

Big thanks to Homa and Kim for putting it all together. The timing of this was fortuitous, and I found myself thinking about possible ideas for Mozilla’s ManagerHacking series that morgamic revived recently and will be coming up again in a few weeks.

“We are all remoties” at Haas MBA, U.C.Berkeley

6 Comments

[UPDATE: The newest version of this presentation is here. joduinn 12feb2014]

Last weekend, I was super-honored to be a guest speaker at the Haas Berkeley MBA program. My session was part of their “Global Teams” module, where they cover the theory and practice of effective teamwork, managing in global companies, and managing in fluid/rapidly changing environments.

My host, Homa Bahrami, invited me to show how Mozilla’s Release Engineering group has pushed the envelope, and had developed a well-tested concrete set of tips+tricks which allow a geo-distributed group to work highly effectively.

People’s attention was caught right at the start by my summary and graphic showing just how distributed Mozilla’s RelEng group actually is:

    * 16 people
    * 15 locations
    * 4 non-adjacent timezones
    * 0 in “headquarters”


 

By comparison, most people think of remoties as either:
…or…

The fact that any group could work together this effectively while being so geo-distributed was startling to them. Add to that, the fact that this group has been able to create strategic-level improvements to Mozilla’s software development abilities, hence increasing Mozilla’s options in the marketplace, generated even more interest.

Overall, the entire session was lively and interactive, with great questions, and discussions back-forth across the room. Everyone was fully engaged all the way… even after the lunch food arrived, we continued the discussions in the corridor outside the room.

I was delighted by the insightful questions, and very interested to hear the different perspectives that everyone brought from their varied backgrounds outside the MBA program.

For me, personally, I found it re-affirming to hear that the tips+tricks that we’ve built up within RelEng over the years are applicable to other groups, and other organizations.

It was a thoroughly wonderful experience. Big thanks to Homa for the invite, and to everyone for their full-on engagement.

[For a PDF copy of the entire presentation, click here or on the smiley faces! For the sake of my poor blogsite, the much, much, larger keynote files are available on request.]

“we are all remoties” at MozCamp Singapore

4 Comments

[UPDATE: The newest version of this presentation is here. joduinn 12feb2014]

In November, I was asked to present “we are all remoties” at MozCamp Singapore. In the end, I ended up presenting twice! The second time was on the main stage, in the largest room, where the keynote was held.

Giving a presentation in a room that big is always daunting, but during the presentation, it was encouraging to see the people that had been hovering at the back near the coffee machines + snacks gradually move to the remaining empty seats near the front and start taking notes. After the talk, I spent the rest of the day answering lots of questions and getting encouraging feedback.

Interesting that most of the people who came looking to attend “the remoties talk” had either heard an early version of it at Mozilla Summit in 2010, or heard about it from someone who was there. The people who heard it before thought it a good refresher; the people who were hearing it for the first time found it immediately useful to their day-to-day working lives! All self-confessed that this was a talk they never thought they’d find interesting so they almost skipped… but now thought it was essential, and wanted to know if I would I give the same presentation with their group?!?

Humbling. And encouraging. All at the same time.

Every time I get to talk about “remoties”, whether in a formal setting like MozCamp, or in discussions with people in other companies, I have two strong feelings:

  1. Passionate: I feel more and more convinced this topic is super important to the Mozilla community. In the changing face of the software industry, I feel this is becoming important to an increasing proportion of workplaces outside of Mozilla. Given Mozilla’s origins, we have a long standing reputation for successfully working with people in different physical locations. As we grow, we need to learn how to scale this part of our DNA. I feel if any organization can do this right, and show the way for other organizations to do it right, Mozilla can. The impact on the industry cannot be overstated.
  2. Embarrassed: In preparation for each talk, I pour over the slides, fix typos, rehearse and generally try to make it better. Every time, I fix lots of errors. And literally every time on stage, I find even more errors. Feedback and questions afterwards make me tweak the presentation every time. After my recent presentation at Netflix, I completely rewrote most of the presentation. Each time I do this, I feel better about the revised version, and embarrassed by the earlier versions.

Therefore, I’ve posted a PDF of the slides here.

Please do ask questions and/or give feedback/corrections/suggestions – either in comments below, or by emailing me (“joduinn” at mozilla dot com). I’ll do my best to work them all into a revised presentation before the next talk which is already scheduled for outside Mozilla (more news soon!).

Thanks
John.

“we are all remoties” at Netflix

4 Comments

[UPDATE: The newest version of this presentation is here. joduinn 12feb2014]

Netflix asked me to present about how Mozilla handles distributed work groups – “we are all remoties” – in October. This invitation came about because Netflix RelEng team were impressed by the scale and efficiency of Mozilla’s RelEng group – and then totally impressed when they found out that Mozilla’s RelEng group was physically all remoties. Unheard of in Netflix.

Exciting, and a little daunting, all at the same time. Oh, and by the way, could it be recorded as part of their Netflix University training series?

To set context, its worth noting that Netflix has an explicit zero-remoties hiring policy, so this presentation generated quite some debate beforehand and during the Q+A sessions and afterwards.

Big thanks to everyone from Netflix who attended – the genuine curiosity and very direct, honest questions, with me and with each other, were great. After 5.75 years (and counting) in Mozilla’s very-distributed RelEng, I still forget that what feels “normal” for me is atypical for a lot of other companies. All the discussions helped me identify a bunch of assumptions that need to be called out in the presentation. Every time I have a chance to talk about remoties like this, I end up restructuring the presentation yet again to highlight missed assumptions. Thanks to all the Q+A here, the “remoties” presentation at MozCamp Singapore a month later was quite different and I hope much better (separate blog post coming).

Its still surprising to me how much I care about group organization. Done badly, its a big impediment to people getting their work done. Done well, it helps people be more effective. And, as noted by several people at Netflix, many aspects of our we-are-all-remoties group organization practices help even zero-remotie groups be more effective.

Many thanks to Curt Patrick, Gareth Bowles, Carl Quinn and Adrian Cockroft for helping make this happen, as well as for all the lively discussions before and since.

Calling all remoties

7 Comments

tl;dr: If you are a remotie…or if you work with someone who is a remotie… I’d love to hear from you.


Whenever “remoties” come up in discussion, I continue to be surprised by the level of interest people have about this.

Its not just a polite “oh, that’s interesting”. Its a suddenly intense outpouring of personal war stories – “oh really? Let me tell you about the time when…”. Some of those stories were told as validation (“yes, we did what you do, and we’re happy it worked for us also” or “we didn’t do what you do, and it ended badly“). Some of these stories were told in denial (“we tried that once, it didn’t work out, which proves it is not ever possible“). Some of these stories were told in despair (“…so now my company wont hire any remoties“). But all of these stories were told with intense personal fervor, sometimes years after the fact!

This shouldn’t have surprised me. As Homa Bahrami pointed out when I met her in Mozilla Summit 2011, and again in meetings this summer, working with remoties is a hard people-organizational problem, not a software-organization problem. Homa also pointed out the intense, long term impact this can have on someone’s personal life and entire career, which explained some of the passionate responses I’ve received so far.

Stepping back, I realized that while most of the people I’ve talked with so far are in the computer business, I’ve also heard similar stories from university lecturers, book publishers, public relations people, medical doctors and traveling sales reps.

This got me thinking about how to contact even more people who work remotely… hence this blog post.

If you are a remotie…or if you work with someone who is a remotie… I’d be really interested to hear from you.

  • Do you have examples of things that did (or did not!) work for you?
  • Do you have ideas of things you haven’t tried, but which you think might help?

As usual, you can post comments below. I do also understand this is a personal thing, especially if you are still working in the situation. Therefore, if you want to email me privately instead, please email me at “joduinn -at- mozilla -dot- com”, and put “remoties” somewhere in the subject. I will, of course, honor any requests to keep feedback anonymous, all I ask that you give me any working email address in case something is unclear, and I want to contact you with any followup questions.

Thanks!
John.
=====

Meanwhile, here’s a collection of useful links I’ve found about working remotely. If you know of others, please let me know.

(UPDATED: added another link, joduinn 16mar2014)

We are all “remoties”

12 Comments

[UPDATE: The newest version of this presentation is here. joduinn 12feb2014]

At the Mozilla Summit in sept2011, we ran a session on working remotely at Mozilla.

I was surprised/stunned/honored by needing to run this session *twice* because of popular demand, the sheer volume of interaction in each session and the ongoing interest since the summit.

Writing these slides, I realize how much I care about this topic… and how many careful subtle habits we’ve developed within RelEng over the last ~5 years.

During the summit, and again last week in Toronto, I had a chance to meet with Homa Bahrami (Senior Lecturer, Haas Management of Organizations Group, Haas School of Business, Berkeley). Apart from being a great person to talk with, she has lots of organizational and behavioral science background to help explain why the things that we felt were helping, were in fact, something she would expect to help!

PDF of slides
(click image for PDF of slides; keynote available on request, but its large!)

As I said at the start of each session, at first it felt odd for a Release Engineer to be talking about work habits of distributed groups… until you think about how physically distributed Mozilla’s Release Engineering group is. I note, for the record, that *none* of RelEng are “in headquarters”. While there are occasional miscommunications, RelEng is fairly well plugged into whats going on… after all, we *need* to be in order to do our job of shipping software quickly, reliably and accurately.

To me, this feels like it actually is about working together in clearly understood ways. The suggestions here have helped “remote” RelEng people in clear and obvious ways, but they *also* help “local” RelEng people work together better.

Please let me know what you think. And of course, if you have ideas or suggestions that I missed, I’d love to hear them.

(Apologies to those who’ve been pestering me to post these over the last few months. Last week’s “remoties” day reminded me how important this is to post – even in its rough state. I’ve fixed the most egregious errors/typos, and merged in some feedback I got in the Q&A sessions. However, these slides still need further work. If you spot anything to fix, please let me know!)

Rethinking one-on-one meetings

No Comments

Its easy to skip a blog post about how to run meetings – yawn – and skip on to the
more exciting posts about some new shiny tech topic. Don’t make the same
mistake I did. This is a quick read and will change your working
life.

Deb did a blogpost a while ago about how to run a more efficient 1×1
meeting. To be honest, I saw the post and skipped over it “Dont have
time to read that, and anyway, I’ve done lots of 1x1s – each unique to
needs of each individual, and they go just fine, thanks anyway”.

Then Coop, in his own polite understated way, told me we were going to
try this format. It worked great for Coop’s 1×1 with Armen, and he
thought it might improve Coop’s 1×1 with me. Our first meeting took
longer then usual, but that was each of us getting used to the
changeover. The second meeting, and all meetings since then, have been
much shorter than usual, and far more productive for both people!

Maybe its just something unique to coop and myself?

But it felt worth trying with a few other people, which I did over the
next couple of weeks. At that point, I was totally convinced. We now use
this for all my 1x1s in RelEng.

Why does it work so so well?

  • Set the agenda a day in advance
    • too many 1x1s are impromptu, unprepared and therefore inefficient.
    • making sure the agenda is *not* set by the manager is important; this
      means people can make sure what they need is covered, and the meeting is
      productive to them.
  • Sorted by time
    • the past: Talking about what you just accomplished helps set context,
      and helps even the most modest person discuss recent successes.

    • the present: Whats on your mind right now, typically blockers.
    • the near future: plans for the upcoming week help ensure both people
      agree priorities are right

    • the “far” future: Keeping the current work in context of a person’s
      career path, and in context of a group’s quarterly goals is tricky. Its
      easy for this to get pushed to the side in the day-to-day rush of work,
      but this format helps keep everyone aware of.
  • Require video
    • its easy to get distracted in our constant-interrupt environment, and
      the video helps keep people focused on the person they are talking with.
      This in turn helps the meeting run much quicker.

    • some “remoties” resisted using video at first – “too intrusive” was a
      common reaction. However, it only takes a couple of meetings this way
      before everyone sees how 1x1s with video run more smoothly than
      phone-call-only. Facial cues and body language visual cues are super
      important – just ask anyone who’s got into a misunderstanding on irc or
      email!

    • this 1×1 can be the most direct human contact “remoties” with the
      rest of Mozilla all week. Video is a great reminder that the voice on
      the line is a real human, and some of the saved time at the end can turn
      into seemingly-unimportant-but-actually-vital non-work chitchat. The
      kitchencams are popular for a similar reason.

    The brilliance of Deb’s approach is that it is super low-tech and super
    easy to use. As engineers, we’re always tempted to look for technical
    solution to any problem, but the few attempts I’ve seen so far have all
    added complexity and got in the way. By contrast, Deb stepped back and
    revisited the essence of the original problem from a completely different
    perspective and I love what she came up with.

    Try her suggestion. If it doesnt work for you, go back to what you did
    before, no harm done. But maybe, just maybe, you will love it, and find
    yourself giving a silent “Thank you, Deb.” after every 1×1, just like I do.

    [UPDATE: Ben Horowitz just blogged about this also. joduinn 04-sep-2012]

Older Entries